Shipping & Returns

Shipping Policy

LimeHaul ships orders in the United States through our fulfillment partners. We do not operate a warehouse or a pickup counter. After you check out, the item is packed by the partner and sent to the address on your order.
Processing: Most orders are processed within 1–3 business days. During peak periods this can take up to 5 business days.

Delivery time: Delivery depends on where the item ships from:

Items fulfilled from U.S. inventory typically arrive in about 2–8 days after processing.
Items fulfilled from overseas typically arrive in about 8–15 days after processing, sometimes longer if there are carrier or customs delays.

The estimated window on the product page is a guide, not a guaranteed date. Weekends and public holidays are not processing days.

Tracking: When the package ships, you receive a tracking number by email. Tracking can take 24–48 hours to update after the label is created.
Address: Please confirm your shipping address at checkout. We cannot change the address after the order has been processed or shipped. We are not responsible for packages marked delivered, refused, or sent to an incorrect address provided at checkout.

Shipping cost: Shipping charges (if any) are shown at checkout before you pay. We currently focus on delivery within the United States.

Return & Exchange Policy

We want you to receive the product you ordered, in working condition.

Contact us first. Email us with your order number within 30 days of delivery. Do not return a package on your own until we reply. Many items ship from fulfillment partners, so a return label from us is required when a return is approved.

We will refund or replace when:

the item arrives damaged or defective (photos or a short video required);
you received the wrong item or a missing item;
tracking never shows movement and the order is not delivered within a reasonable time (typically 45 days for U.S. deliveries).

Approved refunds go back to the original payment method. Bank posting can take several business days after we issue the refund.

Change of mind. Because products ship from third-party fulfillment partners, we generally cannot accept returns only because you changed your mind, ordered the wrong variant, or no longer want the item. If the product is unused and in original packaging, contact us — we will review the request case by case. Return shipping, if approved, is paid by the customer unless the error was ours.

Not eligible: used or damaged-by-customer items, items without proof of the defect, custom or print-on-demand products once production has started, and requests made more than 30 days after delivery (or more than 90 days after payment).

Cancellations. You may request a cancellation before the order is processed or shipped. After it ships, use the return process above.