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Terms & Conditions

Customer Care

We are here to help with orders, tracking and product issues.


How to reach us. Email limehaul.support@gmail.com with your order number and a short description of the issue. If the item arrived damaged or incorrect, attach clear photos (and a short video if the product does not work).


What we can help with

  • order status and tracking

  • damaged, defective, missing or wrong items

  • cancellations requested before the order ships

  • questions about a listing

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Response time. We aim to reply within 1–2 business days. Complex cases that need the fulfillment partner may take longer.


What we need from you. Order number, email used at checkout, and — for quality issues — photos taken of the item and the packaging.


Shipping and returns. Delivery windows are in our Shipping Policy. Refund and replacement rules are in our Return & Exchange Policy. Please write to us before sending any package back.


Social media. You can also message the LimeHaul Facebook page. For order problems, email is faster because we can pull the order on our side.
We do not offer phone support or in-store service.

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Privacy & Safety

LimeHaul respects your privacy. This page explains what we collect and how it is used when you visit limehaul.com or place an order.


What we collect. When you shop, we receive the information needed to complete the order: name, email, shipping address, phone (if you provide one), and order details. Payment card data is handled by our payment provider (Stripe). We do not store full card numbers on our servers.


How we use it. We use this information to process orders, send tracking and order emails, handle support requests, prevent fraud, and improve the site. We may send occasional store updates if you opt in. You can unsubscribe from marketing emails at any time.


Who receives it. We share only what is required with:

  • Wix, which hosts the store

  • Stripe, which processes payment

  • our fulfillment partners (including Zendrop), who pack and ship the product

  • carriers, for delivery

 

We do not sell your personal information.


Cookies and analytics. The site may use cookies or similar tools for cart, checkout, security and basic traffic measurement. You can control cookies in your browser; some features may not work if they are blocked.

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Safety. Checkout runs over an encrypted connection. Keep your email account secure — that is where tracking and receipts arrive.

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Your choices. To review, correct or delete account or order information we hold, email limehaul.support@gmail.com. Some records must be kept for a period to complete delivery, handle disputes or meet legal obligations.

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Children. The store is not directed at children under 13. We do not knowingly collect data from them.

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Updates. We may change this notice by posting a new version on this page.

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Contact. Privacy questions: limehaul.support@gmail.com.

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Wholesale Inquiries

LimeHaul is a retail online store. We sell selected products directly to customers in the United States. We do not operate a warehouse and we do not run a standard wholesale catalog or reseller program at this time.


If you represent a retailer, gift shop or content creator and want to discuss a one-off collaboration or bulk question, email limehaul.support@gmail.com with:

  • your business name and website

  • the products or category you are interested in

  • estimated quantity and destination

We will reply if we can help. We cannot guarantee stock, wholesale pricing or dropship access to every item, because fulfillment depends on our partners.


For regular consumer orders, please use limehaul.com.

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Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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